FREOUENTLY ASKED OUESTIONS
What area can the DCK Robotic Lawn Mower cover?
DCK Robotic Lawn Mower is designed for lawns of specific sizes.KDRM105/KDRM107 can cover 500/1000 sqm of lawn, respectively.
Can DCK Robotic Lawn Mower cover multiple zones?
DCK Robotic Lawn Mower can cover up to 15 multiple zones as long as these zones are interconnected by flat pathways (with a height below than 3cm and witha width of more than 80 cm). All working zones must be enclosed by perimeter wire.
Can DCK Robotic Lawn Mower work on slopes?
DCK Robotic Lawn Mower can navigate slopes below than 40% (22°).
Do I need to clear out my lawn for DCK Robotic Lawn Mower?
Although DCK Robotic Lawn Mower is equipped with advanced LiDAR technology to detect obstacles and navigate around them, it is recommended to clear small obstacles, such as water hoses, toys, and stones, out of the mowing area for improved safety and cutting performance. DO NOT leave children and pets in mowingarea without supervision.
What is DCK Robotic Lawn Mower is mowing logic?
DCK Robotic Lawn Mower mows the lawn in a regular ‘U’ pattern across all mowing areas. Beyond the zones divided by users, DCK Robotic Lawn Mower automatically divides each of these zones into several smaller working areas for accurate navigation. DCK ROBOTIC LAWN MOWE locates an RFID beacon along the boundary to reposition itself every time it starts or finishes mowing an area.
Can DCK Robotic Lawn Mower operate at night?
Yes, DCK Robotic Lawn Mower can navigate and avoid obstacles, and work quietly at all time, however, lawn care professionals recommend cutting grass during the daytime for optimal lawn health.
Can DCK Robotic Lawn Mower cut along pathways that are level with the lawn?
If the pathway is not raised more than 3 cm above the soil level, then yes, you can lay the perimeter wire 10 cm from the pathway, and DCK Robotic Lawn Mower will be able to cut along the pathway.
Why doesn’t my DCK Robotic Lawn Mower cut to the very edge?
Robotic mowers maintain a necessary distance from edges and obstacles for safety reasons. To create a clean, sleek, and polished appearance, a string trimmer or edging stones can be used.
What should I do if DCK Robotic Lawn Mower can’t pair or connect to WiFi?
DCK Robotic Lawn Mower connects to the internet through its charging dock. Ensure that DCK Robotic Lawn Mower is properly connected to the charging dock. You can verify this if the connection sign on the mower’s screen lights up green. If not, turn off the power of both Terraina and the charging dock, then try again. Additionally, check your wireless router’s encryption; make sure it is set to WPA1/WPA2 Hybrid, WPA2,WPA3 Personal, WPA3/WPA2 Hybrid.
What if the app isn’t working correctly?
Some app features may be under development. Keep your device’s firmware up-to-date and watch for app updates to resolve these issues.
Why are some areas left uncut?
Terraina requires several rounds of mowing to cover large sized lawn area, it will need several rounds of mowing to cover all lawn areas.
Why does DCK Robotic Lawn Mower show ‘C01’ on its screen?
‘C01’ indicates that DCK Robotic Lawn Mower is now relocating. Terraina seeks out the nearest RFID beacon along the boundary for relocation every time it changes missions, such as starting or finishing mowing an area, returning to charge, and resuming work after a pause.
Why does DCK Robotic Lawn Mower show ‘C02’ on its screen?
‘C02’ indicates that DCK Robotic Lawn Mower is nowmowing along the edge.
Why does DCK Robotic Lawn Mower show error code/codes after mapping?
Please check out if the RFID beacons are installed following theguide, and also check the boundary wire on both sides of the charging dock, 2m of STRAIGHT boundary wire on each side is required.
Why does DCK Robotic Lawn Mower keep steering along the perimeter wire?
If DCK Robotic Lawn Mower continues to follow the perimeter wire and overlooks the RFID beacons it has passed, you may need to check whether the RFID beacon is damaged, improperly placed on a curving wire or outside the perimeter wire, or verify the placement of the RFID beacons according to the installationguide.
Why the app says my DCK Robotic Lawn Mower is offline when it is actually powered on?
DCK Robotic Lawn Mower connects to the internet through its charging dock, typically maintaining a good connection within a range of up to 50m in an open field and a 15-30m range if the signal is obstructed by obstacles such as slopes or buildings. If Terraina is out of the connection range and appears offline on the app, anyoperation can only be sentonce DCK Robotic Lawn Mower returns to the connection range.